Your Privacy Matters: At Bon Travels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Book flights or travel services through our website
- Contact us via phone, email, or contact forms
- Subscribe to our newsletters or promotional materials
- Create an account on our website
- Participate in surveys or feedback forms
This information may include:
- Full name and contact information (email, phone, address)
- Passport and travel document details
- Payment information (processed securely through third-party providers)
- Travel preferences and special requirements
- Emergency contact information
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and browser information
- Device information and operating system
- Pages visited and time spent on our website
- Referring website and search terms used
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Process and fulfill your travel bookings
- Communicate with you about your reservations
- Provide customer support and assistance
- Send booking confirmations and travel updates
Business Operations
- Improve our website and services
- Analyze usage patterns and preferences
- Prevent fraud and ensure security
- Comply with legal and regulatory requirements
Marketing and Communications
- Send promotional offers and travel deals (with your consent)
- Provide personalized travel recommendations
- Conduct market research and surveys
- Send newsletters and travel tips
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
- Airlines, hotels, and other travel service providers
- Payment processors for secure transaction handling
- Technology providers for website and system maintenance
- Marketing partners for promotional campaigns (with your consent)
Legal Requirements
- When required by law or legal process
- To protect our rights, property, or safety
- To prevent fraud or illegal activities
- In connection with business transfers or mergers
4. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and data storage systems
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Employee training on data protection practices
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
- Request access to your personal information
- Update or correct inaccurate information
- Request deletion of your personal data
Communication Preferences
- Opt-out of marketing communications
- Unsubscribe from newsletters
- Choose your communication preferences
Cookies and Tracking
- Manage cookie preferences in your browser
- Opt-out of analytics tracking
- Control targeted advertising preferences
6. International Data Transfers
As a travel agency, we may transfer your personal information to countries outside Nepal for the purpose of providing travel services. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill our contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records for legitimate purposes
Generally, we retain booking information for 7 years and marketing communications preferences until you opt-out.
8. Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a notice on our website
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.